Privacy Policy

Last Updated: 9/5/24

Privacy Policy

At Heelen™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information
When you make a purchase or attempt to make a purchase, we collect certain personal information from you, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (credit card details, etc.)

Device Information
When you browse our site, we automatically collect certain information about your device, such as:

  • IP address
  • Browser type
  • Time zone
  • Cookies and web beacons
  • Pages you view and how you interact with our site

How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders, including sending you order confirmations and shipment notifications.
  • Customer Support: We use your contact details to respond to any questions, requests, or support inquiries.
  • Improve Our Services: We analyze browsing behavior to improve our website, services, and user experience.
  • Marketing and Promotions: If you opt-in to our email list, we may send you marketing emails about our products, promotions, and updates.

Sharing Your Information

We share your personal information with third parties only when necessary to operate our business, such as:

  • Service Providers: We use third-party vendors for payment processing, order fulfillment, and shipping services.
  • Analytics: We use tools like Google Analytics to understand how customers use our site and make improvements.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights.

We will never sell or rent your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, like your shopping cart and login details.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website (e.g., to keep track of your shopping cart).
  • Performance Cookies: Collect data on how users interact with our site (e.g., pages visited, time spent on the site).
  • Targeting Cookies: Used for marketing purposes to deliver personalized ads and promotions.

You can disable cookies through your browser settings, but this may affect the functionality of our site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. For example, we will keep your order information for tax and accounting purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal data, subject to legal obligations.
  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in any promotional email or by contacting us directly.

To exercise any of these rights, contact us at support@heelen.com.

Data Security

We take the security of your personal information seriously. We implement a variety of measures to ensure your data is protected, including secure payment gateways and encrypted data transfers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last Updated" date at the top.

Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:
Email: support@heelen.com